Archive for September of 2007

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Soft resolution of Request Tracker tickets.

This content is old, and possibly out of date.

We wanted to be able to close a ticket, without actually “closing” it. Thus the “pending” ticket status was born. We can set a ticket’s status as “pending”, and have it automatically marked as “closed” n days later, if there haven’t been any replies in that time.

I have received permission from my employer to release this under the GNU GPLv2. Read More ›