Technosorcery Networks

We wanted to be able to close a ticket, without actually “closing” it. Thus the “pending” ticket status was born. We can set a ticket’s status as “pending”, and have it automatically

marked as “closed” n days later, if there haven’t been any replies in that time.

I have received permission from my employer to release this under the GNU GPLv2.

Now that the background info is done with, here’s the solution I came up with to be able to have a soft resolution of tickets.

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Welcome to Technosorcery Networks. There’s not much up here right now, but I have gotten permission from my current employer to release some of the extensions to Request Tracker that I have written while at work. As I document these extensions at work, I’ll also be putting them up here, for anyone else to add them to his or her RT instance.