Soft resolution of Request Tracker tickets.
We wanted to be able to close a ticket, without actually “closing” it. Thus the “pending” ticket status was born. We can set a ticket’s status as “pending”, and have it automatically
marked as “closed” n days later, if there haven’t been any replies in that time.
I have received permission from my employer to release this under the GNU GPLv2.
Now that the background info is done with, here’s the solution I came up with to be able to have a soft resolution of tickets.
